Privacy Policy
Privacy Policy
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Last updated: 17 October 2026
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Who we are
KSA Joinery & Building Solutions Ltd is responsible for the personal information we collect when you contact us or use our website.
Address: 64 Caprington Avenue, Kilmarnock, KA1 4SQ
Email: ksajoinery@ksarail.co.uk
Telephone: 07546 866305
Information we collect
When you enquire about our services or request a quote, we collect the information you provide. This may include your name, email address, telephone number, property address, project details and any photographs or documents you send us.
Our website provider, Wix, may also process technical information such as your IP address, browser and device details to operate and protect the website.
How we use your information
We use your information to respond to enquiries, prepare quotations, arrange visits, communicate about projects and provide our services.
Where you ask us for a quotation or engage our services, we process information to take steps towards entering into a contract or to fulfil that contract.
For general enquiries and business administration, we rely on our legitimate interests in communicating with customers and running our business, taking account of your privacy rights. We also process records where necessary to meet legal obligations.
You do not have to provide personal information, but we may be unable to respond or prepare an accurate quotation without relevant contact and project details.
Who we share information with
Relevant information may be handled by Wix, our email and IT providers, and tradespeople or subcontractors where necessary to quote for or carry out your project. We may also share information with professional advisers or authorities where necessary for legal, accounting or insurance purposes.
We only share information relevant to the purpose.
International processing
Wix uses service providers in several countries, so information may be processed outside the UK. Its data-processing terms describe the safeguards used for international transfers. You can contact us for further information and read Wix’s privacy information at www.wix.com/about/privacy.
How long we keep information
We keep unsuccessful enquiries and quotations for up to 12 months after our last contact, then delete them securely.
Where work goes ahead, we retain relevant customer and project records for as long as necessary to administer the work, meet accounting and legal obligations, and deal with warranties or potential claims. The period depends on the record, the contract and any applicable legal requirements.
Information needed for an ongoing complaint or dispute may be retained until the matter is resolved and relevant legal requirements have been met.
Cookies and external links
Our website uses Wix cookies and similar technologies to support its operation and security. You can manage cookies through your browser settings, although blocking essential cookies may affect website functions.
Our website includes links to Google, Facebook and Instagram. If you follow these links, those platforms process information under their own privacy policies.
Your rights
Depending on the circumstances, you can ask to access, correct or delete your personal information, restrict its use, or receive certain information in a portable format.
You also have the right to object to processing based on legitimate interests.
Where processing relies on consent, you can withdraw that consent at any time without affecting earlier lawful processing.
To exercise your rights or raise a privacy concern, contact ksajoinery@ksarail.co.uk. We normally respond to rights requests within one month.
You can also complain to the Information Commissioner’s Office at www.ico.org.uk or by calling 0303 123 1113.
Changes to this policy
We will update this policy when our practices change and show the latest revision date above.